Refund Policy

Refund Policy

Cancellation

You may cancel your order within 48 hours of placing it.
Please allow 3–5 business days for the refund to post to your original form of payment.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.

Non-Returnable Items

Additional non-returnable items include:
Some health and personal care items

Proof of Purchase

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial Refunds (If Applicable)

There are certain situations where only partial refunds are granted:

Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, please follow these steps:

Check your bank account again
Contact your credit card company, as posting time may vary
Contact your bank, as processing time can differ

If you’ve done all of this and still have not received your refund, please contact us at
support@artsyshot.com

Sale Items (If Applicable)

Only regular-priced items may be refunded.
Sale items are non-refundable.

Exchanges (If Applicable)

We only replace items if they are defective or damaged.
If you receive a damaged or defective product, you must contact us within 72 hours of product arrival.

Please contact us at
support@artsyshot.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, the refund will be sent to the gift giver.

Shipping

To return your product, please email us at
support@artsyshot.com

You will be responsible for paying your own return shipping costs.
Shipping costs are non-refundable.

Depending on your location, the delivery time for exchanged items may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We do not guarantee receipt of returned items.

Send us an email to speak with an agent directly
support@artsyshot.com

Or text us charges may apply
+1 (435) 649-5154